FAQ ?

Q: Do you accept returns or refunds?

A: No, for safety and compliance reasons, no refunds are offered except in the case of a defective product upon receipt (see our refund policy).

Q: Do you inspect fire extinguishers?

A: Yes, we offer fire extinguisher inspection, recharging and replacement services, in accordance with ULC standards and Quebec requirements.

Q: How often should I have my fire extinguishers inspected?

A: In Quebec, an annual inspection is mandatory for all fire extinguishers in businesses, buildings and institutions.

Q: Do you deliver everywhere in Quebec?

A: Yes, we ship our products throughout Quebec via various carriers. You can also pick up your order directly from our store.

Q: What types of fire extinguishers do you sell?

A: We offer a full range of ABC, CO₂ and pressurized water fire extinguishers.

Q: Are your products certified?

A: Yes, all our fire extinguishers and safety equipment are ULC certified and meet Canadian standards.

Q: Do you also install fire alarm signs and emergency lights?

A: Yes, our qualified team handles the installation, commissioning and maintenance of fire safety systems.

Q: Do you offer emergency services outside of business hours?

A: Yes, an emergency service is available. Additional charges may apply depending on the time and nature of the intervention.